FAQ
How can we help you?
Our products are made in Colombia.
HI! We hope you are satisfied with your Powerful purchase, we know that sometimes some things do not go as we want, but do not worry we are positive energy and we are here to help you Please follow the step-by-step instructions
We are working with Fedex y UPS.
Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date from our partner courier, UPS or FedEx.
We are in Dallas, Tx.
If you need help, contact us anytime via WhatsApp
To make changes after an order has been placed, please contact us. We will do our best to help you. WhatsApp
For any product not damaged, the return must be made within the next 10 days after the date you received the product, we will change it as long as the product is in its original packaging and keeps its new labels, the product cannot have been washed, It doesn’t have any odors, stains, makeup, pet hair, or others, it must be returned in perfect condition, well packaged to avoid damage.
Returns will only be accepted for non-conformity in sizes, or we will offer you a refund in case the product has any manufacturer imperfection, this will be based on the original payment method.
To request the return of the product, the customer must send an email to hi@purepwrfit.com with the following information:
-Purchase or order number
-Product description
-Photography of the reason for Return
Once the Pure PWR Fit team receives the return request via email and processes the information, it proceeds to send the response to the client, attached in the same email the label to be able to return the product, and its labels must be in perfect condition, It must not have been washed, it must not have odors, no stains, no makeup, or pet hair, it must be sent well packaged to avoid damage.
Once the return of the product is received, our team will be reviewing and sending the credit coupon to your email in the next 5-7 days, the same will happen with the refund. The refund will only be made to the initial payment method.
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